At The Paintershand Book, we are committed to providing high-quality books and a satisfying shopping experience. We understand that sometimes a purchase may not meet your expectations, and we have created this Refund Policy to clearly outline your rights, the process, and the conditions under which refunds can be requested.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The book is defective, damaged, or incorrectly shipped.
  • You received the wrong title, edition, or quantity.
  • The product was not as described on our website.

Please note: Due to the nature of books and digital products, refunds for change of mind or preference may not always be applicable unless otherwise stated.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 14 days of receiving your order. Include your order number, product details, and a description of the issue. Contact Information:
  2. Assessment: Our team will review your request and may ask for additional information or evidence, such as photos of damaged books.
  3. Approval: Once your refund request is approved, we will provide instructions for returning the item if necessary.
  4. Refund Issuance: Refunds will be processed to the original payment method within 7–14 business days of approval. Shipping charges are non-refundable unless the refund is due to our error.

3. Exceptions

The following situations are generally not eligible for a refund:

  • Books that have been used, damaged, or altered after delivery.
  • Digital downloads or e-books once they have been accessed or downloaded.
  • Promotional items, gift cards, or products purchased during clearance or special sales (unless defective).

4. Exchanges

If you wish to exchange a product for the correct title or edition, please contact our support team within 14 days of receiving your order. Exchanges are subject to product availability.

5. Shipping for Returns

  • Customers are responsible for the cost of returning items unless the refund is due to our error.
  • Items must be returned in their original packaging and in the same condition as received.
  • We recommend using a trackable shipping service to ensure safe delivery.

6. Contact Us

If you have any questions about our Refund Policy, need assistance with a return, or wish to submit a refund request, please contact us at:

Address:
C. Castelao, 32, Churriana, 29004 Málaga, Spain

Phone:
+34 736 559 223

Email:
[email protected]

Our team is dedicated to ensuring a smooth and fair refund process, reflecting our commitment to customer satisfaction and trust.